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SHOPPING HELP

 
 

SHIPPING

SHIPPING POLICY

We deliver Brunswick Billiards products only to addresses within the 48 contiguous United States. We cannot deliver to P.O. or APO/FPO boxes.

Factory pick-ups / Will Call is not available.

Shipment of all pool tables and shuffleboard tables will be handled by a local Brunswick Billiards authorized dealer, which includes on-site delivery and installation in the room of your choice along with debris removal.

NOTICE: Due to COVID19, we are experiencing longer lead times than normal. Our current estimated lead time is 10-14 weeks for shipment.

SHIPPING COSTS

Shipping of Pool Tables and Shuffleboard Tables:

If you live within 50 miles of your closest participating Brunswick Billiards authorized dealer:

  • Professional delivery and installation by an installation team from a Brunswick Billiards authorized dealer is $499 for all pool tables and shuffleboard tables on the Brunswick website.

    **Additional Fee’s may apply for out of area installations**

Shipping for Accessories, Cue Racks, Furniture, Air Hockey, Putting Greens and Foosball:

  • Any Brunswick Billiards product that can be shipped via UPS and is NOT purchased in conjunction with an item that requires professional delivery and installation, will be shipped directly to your home or business via UPS and will be charged UPS applicable rates.
  • If any accessory is purchased along with a pool table or shuffleboard, and the accessory does NOT require professional delivery and installation, delivery of the accessory is complimentary.
  • If a Cue Rack or Dartboard Cabinet is purchased with product that does NOT require professional delivery and installation the rack will be shipped via UPS and a $125 delivery charge will apply.
  • If the items below are NOT purchased in conjunction with an item that requires professional delivery and installation, it will be shipped directly to your home or business via AIT Worldwide Logistics. They will call prior to "threshold" delivery and some assembly will be required by customer. The freight fees are:
    • Foosball Table, Air-Hockey Table, Putting Green, Conversion Top or Table Tennis - $250
    • Poker Table and 4 Chairs - $425
    • Poker Table Only - $225
    • Pub Table and 2 Backless Pub Table Chairs - $175
    • Centennial Player's Chair - $125
    • Traditional Player's Chair, Pub Table, Backless Pub Table Chair, Poker Table Chair, Barstool, or Play Package - $75 per piece

TIMING

For orders that do not require professional delivery and installation and that can be shipped UPS or AIT:

We will ship your order within 5 - 10 business days from time of placing your order.

For billiard tables and shuffleboard tables that require professional delivery and installation:

In most cases, your table can be delivered to you within 4-6 weeks of placing your order. Should additional time be required for final delivery and installation, Brunswick or a representative from your local Brunswick Billiards authorized dealer will provide notice to you. Brunswick Billiards partners with only the best specialty billiards retailers to ensure a positive shopping experience.

A representative from your local Brunswick Billiards authorized installation partner will contact you directly to schedule a convenient delivery day and time after they have received your product. On the agreed delivery day, the installation partner will deliver the product to your home and set up the product to your satisfaction in the room of your choice. The dealer will also remove all debris from your home.

If you have not received a call from your Brunswick Billiards authorized dealer 5-10 business days after your order has shipped, please contact us at dealersales@brunswickbilliards.com.

NOTICE: Due to COVID19, we are experiencing longer lead times than normal. Our current estimated lead time is 10-14 weeks for shipment.

After your products are installed, you will be asked by the Brunswick Billiards authorized dealer to sign a "Delivery & Installation Confirmation Form". This verifies that the Brunswick Billiards authorized dealer has delivered and installed your products to your satisfaction and completes the order process.

Due to liability issues, your Brunswick Billiard authorized dealer may deliver but may not install a wall Cue Rack or Dart Board Cabinet.

For further information regarding shipping and installation in your area, please contact us at dealersales@brunswickbilliards.com.

CANCELLATION POLICY

The Day Your Order Is Placed

You may cancel your order at no charge before we process the order. If the order is placed on a business day, Brunswick will process each business day's orders at any time before 3:00 p.m. on the following business day. All orders placed on Saturdays or Sundays will be processed by 3:00 p.m. the following Tuesday. All orders submitted on a holiday will be processed by 3:00 p.m. on the second business day following the holiday. You must submit a written request to dealersales@brunswickbilliards.com to cancel your order on the day your order is placed. To contact us and determine whether your order has been processed, please send an e-mail to dealersales@brunswickbilliards.com.

After your order has been processed, but before your product is shipped via UPS or shipped to the Brunswick dealer or received by the Brunswick dealer:

If the order has been processed, but before the product is shipped via UPS or to the Brunswick dealer, the customer may still cancel their order. However, a 20% restocking fee will apply in addition to any crating charges incurred, if any. To cancel, please submit your written cancellation request to dealersales@brunswickbilliards.com.

RETURN POLICY

Items delivered via UPS or via Professional Delivery & Installation can be returned to Brunswick Billiards at the buyer's expense. A 20% restocking fee will apply to each return. Each returned item must be received in new, saleable condition and in its original, new, saleable packaging.

Assembled pool tables, cue racks, furniture, air hockey, or foosball tables cannot be returned for a refund. Additionally, used products cannot be returned for a refund.

Please see our "Warranty" section of the Shopping Cart for warranty information applicable to Brunswick Billiards' products.

 

ONLINE-STORE

Tax Policy

The applicable sales tax will be added to any purchase on www.brunswickbilliards.com. The sales tax amount is based on the applicable sales tax rates for the closest local authorized Brunswick dealer's address. Because Brunswick Billiards does business throughout the United States and collects, and remits sales tax as required by law, www.brunswickbilliards.com also collects and remits sales tax as appropriate.

If you have additional questions, please contact us at dealersales@brunswickbilliards.com.

 

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